P r o g r e s s : W E E K 5 part 2

Time : 9th August 2007
Day : Thursday

Activity :

Interviewing Session

Time : 11.30 – 12.30 pm
Venue : Emas Sutera Boutique

1. Before we began the interview session, our group leader, Ziera Syilani gave a brief review to the owner of the boutique about the information that we need as well as our project planning regarding this assignment.

2. We had a chance to interview the owner of the boutique, Puan Hajah Zaleha Ahamad and her husband, Tuan Haji Zulkifli Bin Haji Long who is also her business partner.

3. This interview session was lead by Ziera and was assisted by other group members as well. Moreover, we also got a chance to take a few photos along that interview sessions including the boutique’s interior.

4. Furthermore, we managed to complete the first portion of our interview which related to the topic ‘Introduction To Sutera Emas Boutique’ consisting:-

a. Company’s profile

i. History

• This boutique was originally started on Nov 14th, 1996 at Medan in front of Masjid An-Nur, Bandar Baru Bangi. On 2004, it moves to WARTA and officially run their business there untill now.
  

ii. Organizational structure

• The organizational structure are as follows:-

iii. Business activity

• Selling traditional and national attire up to professional office workers attire.


• Supplier to small retailer.
  

b. Staff

i. Staff recruitment: -

• Currently, there are two ways of staff recruitment.
  A) Job Advertisement
  Company advertises the job offer.
  Conduct interview session.
  If PASS --> become a staff of the boutique.
  B) Resource the people from Baitulmal to become their staffs.
  

ii. Qualification

• Skills are much important rather than qualifications.


• But it was a bonus if a staff has high qualifications with good skills.

iii. Staff evaluation

• The basic salary for each staffs is RM600. After three months, the payment will be increasing based staff's performance and self-improvement.


• They conduct in-house training and day-to-day briefing for their staffs. It includes the topics to sharpening the soft-skills, attitude, paradigm and etc. Still, the scopes can be flexible depending to situations.

iii. Number of staff

• In prior, there are 10 staffs worked for this boutique. Meanwhile, it seems to be overloaded since the space can not accommodate the high number of staffs. So, they reduced 6 staffs and operate the business with 4 staffs leading by Tuan Haji and Puan Hajah.
  

c. Customer.

i.Targeted customer

• They have wide range of customer, from child to adult.


• They also have lot regular customer.

d. Competition in terms of business locations

• Originally the location of the boutique was strategic according to the WARTA's lot. Then after a year there were many other shops and stall hidden up the location of the boutique.
  

5. Overall, this interview session was held successfully. The boutique management gave us a very good co-operation by providing us with the information we need. * Every group member need to do some analysis regarding the interview sessions and the task to collect and edited the information gathered was given to Nurhanani, Faraziana dan Nur Suhaida.

MISC